Refund policy

Thank you for shopping with [osmzone]. We want you to have a great experience. Please read our return and refund policy below.
Returns
We accept returns within 7 days of delivery. If you would like to return an item, please contact us at [your email address] before sending anything back.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase or order details.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Non-Returnable Items
Certain items cannot be returned, including:
Sale or clearance items
Gift cards
Personal care or hygiene products (if opened)
Items damaged due to customer misuse
Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [5–10 business days].
Please note that processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within [48 hours / 7 days] of delivery with:
Your order number
Photos or videos of the item
A description of the issue
We will review the request and provide a replacement or refund if approved.
Order Cancellation
Orders can be cancelled within [24 hours] of placing the order. After this time, your order may already be processed or shipped and cannot be cancelled.
Shipping Delays
Because our products may be shipped from international suppliers, delivery times can vary. Delays caused by shipping carriers, customs, or other external factors are not eligible for refunds.
Contact Us
If you have any questions about returns or refunds, contact us:
Email: [sagarponaganti73@gmail.com]
Store: [Osmzone]

Contact 7995869560